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Marriott International

For other uses, see Marriott (disambiguation).
Marriott International, Inc.
NASDAQ-100 Component
S&P 500 Component
Industry Hospitality, Tourism
Founded Washington, D.C.
(May 15, 1927)
Headquarters Bethesda, Maryland,
United States
Area served
Key people
Bill Marriott
(Executive Chairman)
Arne Sorenson
(President and CEO)
Products Hotels, resorts
Revenue 11px US$ 12.784 billion (2013)
#redirect Template:If affirmed 11px US$ 626 million (2013)
Number of employees
199,929 (July 2013)[1]
Subsidiaries Marriott Hotels & Resorts

Marriott International, Inc. (NASDAQMAR) is an American diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by his son, Executive Chairman Bill Marriott and President and Chief Executive Officer Arne Sorenson. Marriott International has more than 4,087 properties in over 80 countries and territories around the world, over 697,000 rooms (as of July 2014), and additional 195,000 rooms in the development pipeline.[2][3][4]

In June 2014, Marriott International opened their 4,000th hotel, the Marriott Marquis in Washington, D.C.[5]


Marriott International headquarters in the Bethesda area of unincorporated Montgomery County, Maryland
File:GM headquarters in Detroit.JPG
The Detroit Marriott at the Renaissance Center is one of the tallest hotels in the Western Hemisphere.[6]
File:Orlando World Center Marriott 02.jpg
Orlando World Center Marriott in Orlando

Marriott was founded by John Willard Marriott in 1927 when he and his wife, Alice Sheets Marriott, opened a root beer stand in Washington, D.C.[7] As a Mormon missionary in the humid summers in Washington D.C, Marriott was convinced that what residents of the city needed was a place to get a cool drink.[8] The Marriotts later expanded their enterprise into a chain of restaurants and hotels.[9]

They opened their first hotel, the Twin Bridges Marriott Motor Hotel, in Arlington, Virginia, in 1957. Their second hotel, the Key Bridge Marriott in Arlington, Virginia, is Marriott International’s longest operating hotel, and celebrated its 50th anniversary in 2009.[10] Their son, J.W. (Bill) Marriott, Jr., led the company to spectacular worldwide growth during his more than 50-year career. In March 2012, at age 80, he turned the CEO responsibilities over to Arne Sorenson, while he assumed the title of Executive Chairman.

Marriott International was formed in 1993 when Marriott Corporation split into two companies, Marriott International and Host Marriott Corporation. In 1995, Marriott was the first hotel company worldwide to offer guests to the option to book reservations online, via the company's implementation of MARSHA (Marriott's Automatic Reservation System for Hotel Accommodations).[11]

In 2002 Marriott International began a major restructuring by spinning off many Senior Living Services Communities (which is now part of Sunrise Senior Living) and Marriott Distribution Services, so that it could focus on hotel ownership and management. The changes were completed in 2003.[12]

In April 1995, Marriott International acquired a 49% interest in Ritz-Carlton Hotel Company LLC.[13] Marriott International believed that it could increase sales and profit margins for The Ritz-Carlton, a troubled chain with a significant number of properties either losing money or barely breaking even. The cost of Marriott's initial investment was estimated to be about $200 million in cash and assumed debt. The next year, Marriott spent $331 million to take over The Ritz-Carlton, Atlanta and buy a majority interest in two properties owned by William Johnson, a real estate developer who had purchased The Ritz-Carlton, Boston in 1983 and expanded his The Ritz-Carlton holdings over the next twenty years.

The Ritz-Carlton began expansion into the lucrative timeshare market among other new initiatives made financially possible by the deep pockets of Marriott, which also lent its own in-house expertise in certain areas. There were other benefits for The Ritz-Carlton flowing from its relationship with Marriott, such as being able to take advantage of the parent company's reservation system and buying power. The partnership was solidified in 1998 when Marriott acquired a majority ownership of The Ritz-Carlton. Today, there are 81 The Ritz-Carlton properties around the world.

The Marriott World Trade Center was destroyed during the September 11, 2001 attacks.

Marriott International owned Ramada International Hotels & Resorts until its sale on September 15, 2004 to Cendant. It is the first hotel chain to serve food that is completely free of trans fats at all of its North American properties.[14][15]

In 2005, Marriott International and Marriott Vacation Club International comprised two of the 53 entities that contributed the maximum of $250,000 to the second inauguration of President George W. Bush.[16][17][18]

On July 19, 2006, Marriott announced that all lodging buildings they operate in the United States and Canada would become non-smoking beginning September 2006. "The new policy includes all guest rooms, restaurants, lounges, meeting rooms, public space and employee work areas."[19]

There was a bombing at the Islamabad Marriott in 2008 and at the Jakarta Marriott in 2009.

On November 11, 2010, Marriott announced plans to add over 600 hotel properties by 2015, the bulk of the additions will be in the emerging markets of India, where it plans to have 100 hotel properties, China and Southeast Asia.[20]

On January 21, 2011, Marriott said that pornography would not be included in the entertainment offered at new hotels, which will use an internet-based video on demand system.[21]

On December 13, 2011, J. W. Marriott, Jr. announced he would be stepping down as CEO of the company, while assuming the role of executive chairman. It was announced that Arne Sorenson would be taking over as CEO as of March 2012.[22]

File:San Diego Marriott.jpg
San Diego Marriott Marquis & Marina, one of the highest revenue-generating Marriotts in the nation

The hotel is noted for including copies of the Book of Mormon in addition to the Holy Bible in its rooms.[23]

U.S. Republican presidential candidate Mitt Romney released his 2011 federal income taxes on September 21, 2012, showing that he declared $260,390 in director's fees from Marriott International,[24] despite the fact that news was released on January 13, 2011, that he had already stepped down from the Marriott International board to run for president.[25] His previously released 2010 tax returns showed earnings in 2010 of $113,881 in director's fees from Marriott.[26] In February, 2012, Bloomberg reported on Romney's years overseeing tax matters for Marriott, which had included several "scams" (quoting Sen. John McCain) and legal actions brought against Marriott, which Marriott lost in court, over its manipulations of the tax code.[27][28]

In December 2012, Guinness World Records officially recognized the 5-Star JW Marriott Marquis Hotel Dubai as the world's tallest hotel.[29]

Bill Marriott’s second book, Without Reservations: How A Family Root Beer Stand Grew Into a Global Hotel Company, began sales in January 2013.

In 2013, Marriott International introduced Vacations by Marriott, the company's official travel deal website.

On October 3, 2014 the US Federal Communications Commission fined Marriott $600,000 for unlawful use of a "containment" feature of a Wi-Fi monitoring system to deliberately interfere with client-owned networks in the convention space of its Gaylord Opryland Resort & Convention Center in Nashville. The scheme disrupted operation of clients' mobile telephone hotspots by sending fraudulent Wi-fi de-authentication packets.[30] Marriott International, Inc., the American Hotel and Lodging Association and Ryman Hospitality Properties responded by unsuccessfully petitioning the FCC to change the rules to allow them to continue the wilful jamming of client-owned networks,[31] a position which they were forced to abandon in early 2015 in response to backlash from clients, mainstream media, major technology companies and national mobile carriers.[32] The incident drew unfavourable publicity to Marriott's practice of charging transient lodgers $13–15/day for wi-fi connections, routinely included in the base price at most discount chains,[33] and to exorbitant wi-fi fees (typically $250–1000 per device[32]) charged to convention-goers at a time when the $2.25 billion annually in ever-increasing "incidental fees" charged by US-based hotels to their lodgers was already drawing criticism and negative media coverage.[34]

On January 27, 2015, Marriott acquired Canadian hotel chain Delta Hotels.[35] Delta operates 40 hotels in Canada.

Marriott brands

Marriott operates 18 brands internationally.[36] Most recently, the Marriott purchased the overseas hotel chain Protea Hotels, expanding their international presence.

Signature brand


File:J.W. Marriott Hotel Los Angeles.jpg
The Ritz-Carlton at LA Live, Los Angeles
File:LA Live.jpg
Newly opened J.W. Marriott at LA Live


Destination entertainment

File:JW Marriott Desert Springs Foyer.jpg
JW Marriott Desert Springs in-door Boat Parking Foyer

Select-service lodging

Extended-stay lodging


File:Marriott - Frenchman's Cove - USVI.jpg
Frenchman's Cove, USVI a Marriott Vacation Club resort
  • Marriott Grand Residence Club
  • The Residences at the Ritz-Carlton
  • The Ritz-Carlton Destination Club

Conference centers

Great America Parks

Marriott also developed three and ultimately opened two theme parks entitled Marriott's Great America from 1976 until 1984. The parks were located in Gurnee, Illinois; Santa Clara, California; and a proposed but never-built location in the Washington, DC area, and were themed celebrating American history. The American-themed areas under Marriott's tenure of ownership included "Carousel Plaza" (the first section beyond the main gates); small-town-themed "Hometown Square"; "The Great Midwest Livestock Exposition At County Fair" with a Turn of the Century rural-fair theme; "Yankee Harbor", inspired by a 19th-century New England port; "Yukon Territory," resembling a Canadian/Alaskan logging camp; and the French Quarter-modeled "Orleans Place". At opening, both parks were laid out nearly identically.

In 1984, Marriott disposed of its theme park division; both parks were sold and today are associated with national theme park chains. The Gurnee location was sold to Six Flags Theme Parks where it operates today as Six Flags Great America. The Santa Clara location was sold to the City of Santa Clara, who retained the underlying property and sold the park to Kings Entertainment Company, renamed Paramount Parks in 1993. From 1993 to 2006, the Santa Clara location was known as Paramount's Great America. In 2006, Paramount Parks was acquired by Cedar Fair Entertainment Company; the Santa Clara park operates today as California's Great America. In the years after their sale, the layouts of the parks have diverged substantially.


Marriott Rewards

Marriott Rewards is the guest loyalty program that offers travelers their choice of points toward free vacations and merchandise or frequent flyer miles, as well as other membership benefits, when staying at Marriott brand hotels worldwide. Frequent travelers also can earn “elite level” benefits with Marriott Rewards, including room upgrades, bonuses, and gifts. There are three “elite” levels—Silver, Gold and Platinum – each based on the number of nights stayed at Marriott hotels each year.[37]

"The Envelope Please" campaign

In September 2014 Marriott International and Maria Shriver, founder of the organization called A Woman's Nation, announced a new initiative titled "The Envelope Please." This new campaign makes an attempt to get their customers to tip the housekeeper who cleans their room. Tipping these individuals is an alternative way to help rather than giving them a raise. The average U.S. Marriott housekeeper starts at minimum wage[38] and makes approximately US$8.50 per hour.[39] Marriott will now place envelopes in 160,000 hotel rooms in the U.S. and Canada, urging its customers to tip the housekeepers.[40] Roughly 750 to 1,000 hotels will take part in the envelope campaign from Marriott brands like Courtyard, Residence Inn, J.W. Marriott, Ritz-Carlton and Renaissance hotels.[41]

The program has drawn concerns that reclassifying housekeepers as tipped employees could be used by hotel management in future as a pretext to reduce their base pay, a pattern which has already widely occurred with tipped restaurant staff; the envelopes have also drawn objections that Marriott should improve employee remuneration itself instead of displacing the issue onto the client.[42]


  1. ^ "100 Best Companies to Work For 2014 – Marriott International – Fortune". CNN. 
  2. ^ "Marriott International Reports 2014 Second Quarter Results". Marriott Newsroom. 
  3. ^ "About Marriott Hotels - Marriott Corporate Business Information". 
  4. ^ "MARRIOTT INTERNATIONAL INC /MD/ (Form: 10-K, Received: 02/20/2014 13:28:17)". 
  5. ^ "The Scene: The Marriott returns to its roots at 4,000th hotel’s grand opening in D.C.". Washington Post. 
  6. ^ Official World's 100 Tallest High Rise Buildings (Hotel Use). Retrieved on July 5, 2009.
  7. ^ Remembrances of Mom from Marriott Blogs
  8. ^ J. Willard Marriott from
  9. ^ Root Beer Roots from The Washington Post
  10. ^ "Key Bridge Marriott Hotel Prepares for 50th Anniversary With $30 Million Renovation of Event Space". 
  11. ^ " - Magazine Article". 
  12. ^ "Form 10-K". 
  13. ^ "History of Marriott International, Inc. – FundingUniverse". 
  14. ^ "Marriott says trans fats will check out" from USA Today
  15. ^ "Marriott to Cut Trans FatAt U.S., Canada Hotels" from The Wall Street Journal online
  16. ^ Drinkard, Jim (2005-01-17). "Donors get good seats, great access this week". USA Today. Retrieved 2008-05-25. 
  17. ^ "Financing the inauguration". USA Today. 2005-01-16. Retrieved 2008-05-25. 
  18. ^ "Some question inaugural's multi-million price tag". USA Today. 2005-01-14. Retrieved 2008-05-25. 
  19. ^ "Marriott News". 
  20. ^ "Marriott to expand India portfolio to 100 hotels". Added expansion plans. 2010-11-11. Retrieved 11 November 2010. 
  21. ^ DeLollis, Barbara (21 January 2011). "Marriott says no to adult movies in new hotels". USA Today. Retrieved 5 October 2011. 
  22. ^ Clabaugh, Jeff (2011-12-13). "JW Marriott Jr. retiring as CEO". Retrieved 13 December 2011. 
  23. ^ McDowell, Edward (December 26, 1995). "Bible Now Shares Hotel Rooms With Some Other Good Books". The New York Times. Retrieved 6 December 2012. 
  24. ^
  25. ^ "Mitt Romney leaves Marriott International board". 
  26. ^
  27. ^ "Romney as Audit Chair Saw Marriott Son of BOSS Shelter Defy IRS". Bloomberg. 
  28. ^ "Did Romney enable a company's abusive tax shelter? -". CNN. 2012-08-09. 
  29. ^ "Luxury Hotel in Dubai Crowned World's Tallest Hotel". Dubai Chronicle. 
  30. ^ Federal Communications Commission (3 October 2014). "Marriott to pay $600,000 to resolve Wifi-blocking investigation". 
  31. ^
  32. ^ a b "Marriott hotels do U-turn over wi-fi hotspot blocks". BBC News. 
  33. ^ Los Angeles Times (2 November 2014). "Free Wi-Fi at luxury Marriott hotels--for some". 
  34. ^ Los Angeles Times (31 August 2014). "Hotels to collect record $2.25 billion in guest fees". 
  35. ^ "Marriott expands in Canada by buying Delta hotel brand". 27 January 2015. 
  36. ^ "Marriott International - Marriott brands". 
  37. ^ Marriott Rewards Membership Levels Retrieved 2013-06-11
  38. ^ "". Retrieved 18 September 2014. 
  39. ^ "Housekeeper Salaries". Retrieved 18 September 2014. 
  40. ^ Lowrey, Annie. "Multi-Billion-Dollar Hotel Chain Encourages You to Tip Its Workers". New York Mag. Retrieved 16 September 2014. 
  41. ^ Harpaz, Beth (15 September 2014). "Envelopes in Marriott Hotels Invite Tips for Maids". ABC News. Retrieved 16 September 2014. 
  42. ^ Los Angeles Times (4 October 2014). "Marriott hotel chain pushes the envelope on housekeeper tipping". 

Further reading

  • Marriott, John Willard, junior, and Kathi Ann Brown. 1st ed. The Spirit to Serve: Marriott's Way. New York: Harper Business, 1997.

External links