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Pos Malaysia

Pos Malaysia Berhad
Public company
Industry Postal services
Founded Early 1800s
Headquarters Ibu Pejabat Pos Besar, Kuala Lumpur, Malaysia
Key people
Encik Azlan Shahrim, Covering Group CEO [1]
Products Postal services
Revenue 11pxRM1.42 billion (2013/14)[2]
11pxRM283.2 million (2013/14)[2]
#redirect Template:If affirmed 11pxRM157.7 million (2013/14)[2]
Total assets 11pxRM1.65 billion (2013/14)[2]
Number of employees
17,507 (2014)

Pos Malaysia Berhad is Malaysia's premier postal service provider with a widespread network of over 1,000 touch points countrywide that includes Pos Malaysia Outlets, Pos Minis, Pos24 (Self Service Terminals), Post-On-Wheels (Mobile Outlets), postal agents and stamp agents, making it one of the most extensive retail networks in Malaysia.

The organisation was restructured in 1992 from being a governmental owned Malaysian Postal Services Department or Jabatan Perkhidmatan Pos Malaysia into a business corporation.

Pos Malaysia provides postal and related services, transport logistics, printing and insertion, counter collection and payment agency services for a range of financial transactions, such as bill payments, remittance, insurance and unit trusts.

The company holds an exclusive concession to provide mail services through its network of over 850 branches and mini post offices in Malaysia.



The history of Pos Malaysia Berhad can be traced back to the early 1800s with the establishment of postal services first in the Straits Settlements (Penang, Malacca and Singapore) and gradually, it would cover the whole Malaya by the early 20th century.

Letters were then conveyed through dispatch riders or special messengers. Instead of postage stamps, fees were collected when letters were handed in at the Post Office. Letters posted were given a receipt.

The system later changed when the Indian stamps overprinted with crown and Straits' stamps overprinted with dollars and cents were introduced in 1867. The first inaugural definitive set of postage stamps was introduced in 1901.

It was also started as a medium for the transmissions of letters, newspapers and business documents. The postal service soon evolved into a multiple services provider. It began to venture into parcel delivery, registrations, insurance service, transaction of money (postal order and money order) and investment of funds (Post Office Saving Bank).

The postal service, then known as Jabatan Perkhidmatan Pos – Postal Services Department (PSD), also began to take over numerous services on behalf of the Government machineries. It started to collect payment of electricity bill, sale of dog licence, payment of pensions, sale of television licence and others.

Upon being an independent country in 1957, Malaysia began actively participated in numerous international associations to stay abreast in social and economical development. It became a member country of the Universal Postal Union (UPU) on 17 January 1958, a participation in which Malaysia remains a dynamic member until today.

In 1992, Pos Malaysia Berhad was corporatised from the PSD. In September 2001, Pos Malaysia Berhad was listed on the then Kuala Lumpur Stock Exchange (now known as Bursa Malaysia Berhad) through a reverse takeover of a Philio Allied Berhad assuming its listing status. Today, Pos Malaysia has four Strategic Business Units - Pos Mel, Pos Laju and Pos Niaga and Pos International – and the logistics arm will be supporting the delivery operations of the core services.

Strategic Business Units

Pos Mel offers basic postal services which include standard and non-standard mail items. The postal service continues to reinvent itself to produce various innovative products and services in relation to market needs, which cater to both retail and corporate customers.

Pos Laju provides domestic courier service and international courier service through its 50 dedicated courier centres, supported by Pos Malaysia's retail network. PosLaju also provides value-added services to complement its express services such as pick up service, insurance package, packaging solutions and web-based tracking.

Pos Niaga with its over 1000 network of outlets, including normal post offices, mini post offices, postal and stamp agents offer various services and products ranging from philatelic products, bill payments, financial products and services as well as online transaction services.

Pos International is the international front for the Group’s cross-border business in mail and parcels. Through its international hub and gateway in KLIA, it is Pos Malaysia’s effort in connecting Malaysia to the world by providing domestic and international postal services that include mail, small packets and parcels. As such, in May 2013, Pos Malaysia revised the international mail and parcel tariffs, together with destination rezoning.


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